Customer Service Representative

JOB LOCATION: Reading, PA
POSTED ON: February 8, 2017


 

Overview


The Customer Service Representative works directly with external customers and provides support to external customers by performing order entry, order status queries, and assisting with other customer-centric questions or requests. This role has significant customer interaction via phone and email; therefore, customer service skills are vital for this position


Essential Functions


  • Process new orders into the order management computer system
  • Quote standard bodies and accessories using the price book reference in the computer system
  • Coordinate with customers prior to their load date to minimize their freight cost by fully utilizing the available space on each delivery
  • For a customer order that requires a chassis, confirm chassis availability from the chassis pool and coordinate the chassis, the RTB body, and the RED upfit order to meet the customer’s needs
  • Respond to phone and e-mail inquiries regarding quotes, orders, delivery dates, order status, chassis availability and order changes
  • Provide feedback and new ideas for improving the efficiency of the department as well as the overall Company
  • Other duties as assigned

Qualifications


  • H.S. diploma or GED
  • Minimum of 2 years of customer service experience
  • Proficient in Microsoft Office programs
  • Demonstrated customer service skills to both internal and external customers, via phone or email
  • Able to work under pressure, manage multiple tasks, set priorities, respond to changes and demonstrate flexibility
  • Able to master technical details of the product line to direct customers to the right solution for a new order

Physical Demands/Environmental Exposure


  • Travel may be required by car or plane
  • Work occurs primarily in the office; however, responsibilities may require time on the production floor