Customer Service Representative

POSTED ON: February 8, 2017



The Customer Service Representative works directly with external customers and provides support to external customers by performing order entry, order status queries, and assisting with other customer-centric questions or requests. This role has significant customer interaction via phone and email; therefore, customer service skills are vital for this position

Essential Functions

  • Process new orders into the order management computer system
  • Quote standard bodies and accessories using the price book reference in the computer system
  • Coordinate with customers prior to their load date to minimize their freight cost by fully utilizing the available space on each delivery
  • For a customer order that requires a chassis, confirm chassis availability from the chassis pool and coordinate the chassis, the RTB body, and the RED upfit order to meet the customer’s needs
  • Respond to phone and e-mail inquiries regarding quotes, orders, delivery dates, order status, chassis availability and order changes
  • Provide feedback and new ideas for improving the efficiency of the department as well as the overall Company
  • Other duties as assigned


  • H.S. diploma or GED
  • Minimum of 2 years of customer service experience
  • Proficient in Microsoft Office programs
  • Demonstrated customer service skills to both internal and external customers, via phone or email
  • Able to work under pressure, manage multiple tasks, set priorities, respond to changes and demonstrate flexibility
  • Able to master technical details of the product line to direct customers to the right solution for a new order

Physical Demands/Environmental Exposure

  • Travel may be required by car or plane
  • Work occurs primarily in the office; however, responsibilities may require time on the production floor