To ensure a prompt and accurate response to your warranty claim, please follow the instructions below:
In cases where a unit is received in a damaged condition, take photographs before unloading, note the damage on the bill of lading and submit a claim to the shipper. Claims for units received in a damaged condition should be made within ten (10) work days of receipt of the unit.
Reading Truck Body requires authorization prior to proceeding with any repair work.
All communications and invoices must include, at a minimum, the serial number of the unit in the warranty claim.
This procedure will enable Reading Truck Body and authorized Reading distributors to better serve our customers.